Privacy Policy

This Privacy Policy describes what information we collect, how we use, store and safeguard that information when visitors browse or place orders on our Glozaa home decor website.

Company: XYRPHOS LIMITED
Address: 4 Massey House, 85 Hartfield Road London, United Kingdom, SW19 3ES
Contact Email: support@xyrphos.com

1. Who We Are

We are XYRPHOS LIMITED, operating the online store for the Glozaa home decor brand. When this policy mentions “we”, “us” or “our”, it refers to XYRPHOS LIMITED. This policy applies to all visitors, account holders and customers of our website.

2. Information We Collect

We gather information you provide directly to us when you shop, create an account, contact customer service or subscribe to updates:

  • Full name, billing address, delivery address
  • Email address and phone number
  • Payment information (payment card details are processed by our trusted payment provider, we do not store full card numbers on our website)
  • Order details, purchase history and product preferences
  • Messages you send to our support team

We also automatically collect non-personal browsing data when you visit our site:

  • IP address, browser type, device information
  • Pages viewed, click paths, time spent on pages
  • Cookie data to improve website functionality and shopping experience

3. How We Use Your Information

We use collected information for these purposes:

  • Process, fulfil and ship your orders, confirm purchases and communicate delivery updates
  • Respond to your enquiries, handle complaints, returns and after-sales support
  • Maintain your account if you register on our site
  • Send order-related notifications; marketing emails will only be sent if you opt in
  • Detect and prevent fraudulent transactions, unsafe activity and misuse of our website
  • Improve our website, product range, user experience and site performance
  • Carry out internal business analytics to understand customer preferences for our home decor products

4. Sharing Your Information

We do not sell your personal information to third parties for marketing purposes. We may share your data only with trusted service partners required to run our store:

  • Payment processors to complete payment transactions
  • Courier and logistics companies to deliver your purchased home decor items
  • Website hosting and platform providers supporting our online shop
  • Customer service and IT support vendors

We may also release information if we are required to do so by official authorities.

5. Data Storage & Security

We take appropriate technical and organisational steps to protect your personal information against loss, unauthorised access, alteration or disclosure. Your data will be kept only for as long as needed to complete the purpose for which it was collected, including fulfilling orders and meeting business record keeping requirements. Once data is no longer required, it will be securely deleted or anonymised.

6. Cookies

Our website uses cookies. Cookies are small text files stored on your device when you visit the site. Cookies help recognise returning visitors, remember cart contents and analyse website traffic. You can adjust your browser settings to refuse cookies, though this may limit some shopping functions on our website.

7. International Data Transfer

Your information may be transferred and stored outside your country, for example with our platform or payment service providers. We ensure such transfers follow appropriate safeguards to protect your personal data.

8. Links To Third-Party Websites

Our website may contain links to external websites. We are not responsible for the data practices or privacy policies of those third-party sites. We recommend reading their privacy notices when you visit external links.

9. Updates To This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page of our website. Your continued use of our website after publication means you accept the updated policy.

10. Contact Us

If you have questions regarding this Privacy Policy or how we handle your information, please reach out to us by email: support@xyrphos.com