Shipping & Delivery
This Shipping Policy applies to all orders of Glozaa home decor products purchased on our website.
Company: XYRPHOS LIMITED
Address: 4 Massey House, 85 Hartfield Road London, United Kingdom, SW19 3ES
Contact Email: support@xyrphos.com
1. Shipping Method
We only offer Standard Shipping service for all eligible orders. No expedited shipping option is available.
2. Delivery Regions & Undeliverable Countries / Regions
Regions We Ship To
United Kingdom, United States, Canada, European Union member countries, Australia, New Zealand.
Undeliverable Countries & Regions
We do not ship to Russia, Belarus, Ukraine, North Korea, Iran, Syria, Cuba, Venezuela, and other sanctioned jurisdictions. We also cannot deliver to remote islands, military addresses, PO boxes in some territories. We reserve the right to update the undeliverable list without prior notice.
3. Shipping Rates
- Orders of $39.99 or above: Free standard shipping
- Orders under $39.99: Flat shipping fee of $5.99 Shipping charge will be clearly displayed at checkout before payment confirmation.
4. Order Processing & Total Delivery Time
Total delivery cycle consists of order processing time + shipping transit time.
- Processing Time: 1–3 business days after payment confirmation. This includes order verification, product inspection, packing and handover to courier. Weekends and UK public holidays are excluded from processing days.
- Transit Time (Standard Shipping, estimated):
- United Kingdom: 3–7 business days
- United States & Canada: 7–14 business days
- European Union: 7–14 business days
- Australia & New Zealand: 10–18 business days
Note: All transit times are estimates, not guaranteed. Delays may happen due to customs clearance, carrier disruptions, peak holiday seasons or events beyond our control.
Once your parcel is dispatched, we will send a shipping confirmation email with your tracking number for you to monitor delivery status.
5. Lost or Damaged Parcels - Liability
Damaged Goods on Arrival
If your package arrives with broken or damaged items, please contact us at support@xyrphos.com within 48 hours after delivery. You must provide your order number, photos of the outer packaging and damaged products. After verification, we will arrange replacement or refund.
Lost Package in Transit
If tracking shows the parcel is lost during shipment, please contact our customer support to launch an investigation. We will cooperate with the shipping carrier. Once loss is confirmed by the courier, we will offer a re-shipment or full refund for your order.
We are not responsible for parcels marked as “delivered” by carrier tracking system, if items are stolen after successful delivery to your address. Please check your delivery location, neighbours or building manager first.