Terms of service

These Terms of Service apply to the website operated for the Glozaa home decor brand.

Company: XYRPHOS LIMITED
Address: 4 Massey House, 85 Hartfield Road London, United Kingdom, SW19 3ES
Contact Email: support@xyrphos.com

1. Scope of Terms

1.1 These Terms and Conditions govern your access to and use of our website and online store, and all purchase contracts for home decor products between XYRPHOS LIMITED (“we”, “us”, “our”) and you (“you”, “customer”, “buyer”).
1.2 By browsing the website, creating an account or placing an order, you accept and agree to be bound by these Terms. If you do not agree to these terms, you may not use our website or purchase our goods.
1.3 To use our store and place orders, you must be at least 18 years old, or have the consent of a legal guardian. You warrant that all information you submit is true and accurate.

2. Products and Services

2.1 All product descriptions, photographs, videos and specifications on our website are for illustration purposes only. Pictures and descriptions are for reference only. Colours, sizes and textures may vary slightly due to screen differences, lighting and batch production.
2.2 We make every effort to maintain accurate stock information. Product availability is subject to real-time warehouse inventory. We reserve the right to update product availability without prior notice. If goods become unavailable after you place an order, we will notify you and arrange a full refund.

3. Pricing & Payment

3.1 All prices shown on the website are total prices inclusive of applicable tax.
3.2 Shipping fees are displayed at checkout before payment. Shipping charges apply based on delivery destination and selected shipping service.
3.3 We accept the payment methods displayed on our checkout page. Payment will be collected at the time you submit your order.
3.4 Billing: Your payment provider will charge your selected payment method upon order submission. If payment fails, your order will not be confirmed and will be automatically cancelled.

4. Ordering Process

4.1 You may place an order by adding items to your cart and completing the checkout process on our website.
4.2 A sales contract between us is formed only when we send you an order confirmation email. Your checkout submission is merely an offer to buy.
4.3 We reserve the right to refuse or cancel any order at our discretion, including cases of pricing error, suspected fraud, stock shortage or breach of these terms. If we cancel your confirmed order, we will fully refund any payment received.

5. Complaints, Warranty & Product Quality

5.1 How to submit a complaint: If you have a complaint about your product or service, please email us at support@xyrphos.com with your order number, photos of the item and description of the issue. We will respond within a reasonable timeframe.
5.2 Consumer rights for defective or non-compliant goods: If goods arrive damaged, defective or not matching the product description, you have consumer statutory rights. We will assess your case.
5.3 Repair, replacement or refund process: After we verify the defect or non-conformity, we will offer you one of the following remedies: repair of the product, replacement item, or partial/full refund. We may request you return the defective goods to our designated return address. Return shipping for confirmed faulty items will be covered by us.

6. Right of Withdrawal (Cooling-off Period)

6.1 If you are a consumer buyer, you have a 14-day cooling-off period to withdraw from the sales contract, without giving any reason.
6.2 The 14-day withdrawal period starts on the day you receive the goods.
6.3 To exercise the right of withdrawal, you must send an unambiguous withdrawal notice by email to support@xyrphos.com before the expiry of the 14-day period. Please include your order number.
6.4 After you notify us of withdrawal, you must return the goods to us within 14 days. The goods must be unused, undamaged and in original packaging. You are responsible for the return delivery cost unless the goods are defective. We will issue your refund once we receive and inspect the returned item.
6.5 Exceptions: The right of withdrawal does not apply to custom-made or personalised home decor products made to your individual specification.

7. User Obligations

7.1 You must provide accurate, complete and up-to-date contact, billing and delivery information when ordering.
7.2 You agree to use our website lawfully and only for personal or permitted commercial browsing and shopping.
7.3 You must not misuse, hack, spam, commit fraud, copy website data in bulk, or take any action that disrupts the website or our systems.

8. Intellectual Property

8.1 All content on the website including text, product images, photographs, Glozaa logo, graphic design and brand marks are intellectual property owned or licensed to XYRPHOS LIMITED.
8.2 You may not copy, reproduce, distribute, modify or reuse our website content, photos or branding for commercial purposes without our prior written permission. You may view the website content for your personal, non-commercial use only.

9. Liability and Force Majeure

9.1 Our liability is limited to the maximum extent permitted by applicable law. We shall not be liable for any indirect, consequential, incidental or special loss arising out of your order or use of our website.
9.2 Force Majeure: We will not be liable for failure or delay in performing our obligations caused by events outside our reasonable control, including natural disaster, pandemic, supply chain disruption, labour strike, transport interruption, governmental restriction. We will notify you promptly and suspend or cancel the order as appropriate.

10. Dispute Resolution & Governing Law

10.1 These Terms shall be governed by the laws of the United Kingdom, the place where our company XYRPHOS LIMITED is established.
10.2 In case of dispute, we encourage you first to contact us via support@xyrphos.com to reach an amicable settlement.
10.3 If amicable negotiation fails, disputes shall be submitted to the courts of England and Wales.
10.4 You may also use approved alternative dispute resolution bodies for consumer disputes.

11. Data Protection

11.1 Your personal data is processed in accordance with our separate Privacy Policy. Please read our Privacy Policy to understand how we collect, store and use your personal information. The Privacy Policy forms part of these Terms.

12. Changes to Terms

12.1 We reserve the right to update and revise these Terms of Service at any time.
12.2 Material changes will be notified to you via website notice or email where applicable. Updated terms will take effect once published on our website. Your continued use of the website after the update means you accept the revised Terms.